1. Introduction

Welcome to the Alphanet Cable website.

By accessing and using our website, you agree to comply with the following General Terms and Conditions. We reserve the right to modify or update the content at any time without prior notice.

2. Scope of Application

These General Terms and Conditions apply to:

  • All visitors accessing the website
  • Customers submitting quotation requests
  • Customers purchasing products or using services from Alphanet Cable

3. Product and Service Information

We provide product information including:

  • Product images
  • Technical specifications
  • Functional descriptions
  • Brand information

All information displayed on the website is for reference purposes only and may be changed without prior notice.

4. Pricing and Payment

  • Product prices may change depending on time and promotional programs.
  • Prices displayed on the website (if any) may or may not include VAT depending on the product.
  • Payment methods will be agreed upon directly between the customer and the company.

5. Ordering Policy

Customers may:

  • Contact us directly via hotline or email
  • Submit quotation requests through the website
  • Place orders through agreements with our sales representatives

Orders are considered confirmed only after both parties agree on:

  • Product type
  • Quantity
  • Selling price
  • Delivery schedule
  • Payment method

6. Delivery Policy

  • Delivery time depends on location and product availability.
  • We will notify customers of the estimated delivery schedule after order confirmation.
  • In cases of delays caused by force majeure events, transportation issues, or third-party errors, we will inform customers as soon as possible.

7. Warranty and Return Policy

  • Products are covered under the warranty policies provided by the manufacturer or authorized distributor.
  • Warranty applies to technical defects caused by the manufacturer.
  • Warranty does not apply in cases of:
    • Improper use
    • Physical damage
    • Unauthorized repair or modification
    • Damage caused by natural disasters or unstable power sources

Returns and exchanges will be considered on a case-by-case basis.

8. Customer Rights and Responsibilities

Customers are responsible for:

  • Providing accurate information during transactions
  • Making payments on time as agreed
  • Inspecting products upon delivery

Customers have the right to:

  • Request product information
  • Submit complaints regarding orders or services

9. Rights and Responsibilities of Alphanet Cable

We are committed to:

  • Providing products according to agreed specifications
  • Supporting customers during product usage
  • Protecting customer information

We reserve the right to refuse service in cases of policy violations or suspected fraudulent activities.

10. Privacy Protection

Customer information is protected in accordance with the Privacy Policy published on our website.

11. Dispute Resolution

Any disputes arising between the parties shall first be resolved through negotiation and mutual agreement.

If no agreement can be reached, disputes shall be resolved in accordance with the laws of Vietnam.

12. Contact Information

ALPHANET CABLE

Website: https://alphanetcable.com/

Address: No. 2 Nguyen Hoang Street, Liem Ward, Hanoi, Vietnam

Email: info@alphanetcable.com

Hotline: 0969 697 385